1. Who We Are

Zolvics ("Zolvics", "we", "us", or "our") operates this website and the associated services described on it. This Privacy Policy applies to information collected through our website, communications, and related services. For questions about this policy, please use the details provided on our Contact page.

2. Information We Collect

We may collect information in the following categories, depending on how you interact with us:

• Information you provide directly — such as your name, email address, company details, and any messages you submit through contact forms, signup forms, or account registration.
• Usage and technical data — such as IP address, browser type, device information, pages visited, referring URLs, and timestamps, typically collected automatically through standard web server logs or analytics tools.
• Account and service data — information generated through your use of the platform, including preferences, configuration settings, and support interactions.
• Cookies and similar technologies — small data files stored on your device to support core functionality, remember preferences, and understand aggregate usage patterns. See Section 7 below.

3. How We Use Information

We use collected information for purposes that may include:

• Providing, operating, and maintaining our website and services;
• Responding to inquiries, support requests, and other communications;
• Improving, personalising, and monitoring the performance of our services;
• Sending administrative information, updates, or marketing communications where permitted and, where required, with your consent;
• Detecting, preventing, and addressing technical issues, fraud, or security incidents;
• Complying with applicable legal obligations and enforcing our terms.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our services, and compliance with legal obligations. Where we rely on legitimate interests, we aim to balance those interests against your rights and expectations.

5. Sharing and Disclosure of Information

We do not sell personal information. We may share information in limited circumstances, including:

• With service providers and subprocessors who perform functions on our behalf (such as hosting, analytics, or email delivery), under appropriate confidentiality and data protection terms;
• If required by law, regulation, legal process, or governmental request;
• To protect the rights, property, or safety of Zolvics, our users, or others;
• In connection with a merger, acquisition, reorganisation, or sale of assets, subject to continued protection of personal information under this policy or a comparable one.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, including to satisfy legal, accounting, or reporting obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and the context in which it was collected.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate core features, remember preferences, and gather aggregate analytics about site usage. You can usually control or disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of the website. Where required by applicable law, we will seek your consent before placing non-essential cookies.

8. Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Depending on where you access our services from, your information may be processed or stored in a country other than your own. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

10. Your Rights and Choices

Depending on your location and applicable law, you may have rights in relation to your personal information, which may include the right to access, correct, delete, restrict, or object to processing, as well as the right to data portability and the right to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the details on our Contact page; we may need to verify your identity before responding.

11. Children's Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us via the details provided on our Contact page.